Globetune

This is a condensed, illustrative preview. The company and figures are fictional. Your actual diagnostic is a full, detailed report built on your own data, with every section expanded and additional analysis included.

Sample report

Multilingual AI Support Diagnostic

Prepared for: Northwind Home (fictional) · AI support chat · 4 languages reviewed

Condensed preview · The full report goes much deeper

Method

Scope and method

Languages
English (baseline), French (France), Spanish (Mexico), German
Channel
AI support chat
Customer journeys
Returns & refunds, Order tracking, Payments, Delivery changes, Account access
Test conversations
1,200 scripted customer scenarios (300 per language) plus 400 reviewed real conversation samples
Test period
2 weeks
Scoring
Automated scoring across six dimensions, checked by native-speaker reviewers in each language
Grader agreement with native reviewers
92% (French) · 90% (Spanish) · 93% (German)

Resolution rates are measured on scripted scenarios and validated against real conversation samples. Cost estimates assume each unresolved conversation becomes a human-handled ticket.

Executive summary

What we found

Northwind Home's AI assistant resolves 68% of conversations in English but only 52–61% in other languages. Most failures come from missing local policy information and weak handling of regional phrasing, not from translation quality. Fixing the top five issues could recover an estimated $14,100 per month in avoidable escalations.

Risk flags: 1 high-severity compliance risk (French return policy).

Performance by language

Resolution rate and cost by language

English (baseline)

AI resolution rate
68%
vs English
—
Extra escalations / month
—
Estimated monthly cost
—

French (France)

AI resolution rate
55%
vs English
−13 pts
Extra escalations / month
1,040
Estimated monthly cost
$6,240

Spanish (Mexico)

AI resolution rate
52%
vs English
−16 pts
Extra escalations / month
960
Estimated monthly cost
$5,760

German

AI resolution rate
61%
vs English
−7 pts
Extra escalations / month
350
Estimated monthly cost
$2,100

Based on 8,000 French, 6,000 Spanish, and 5,000 German conversations per month and $6 per human-handled ticket.

Total estimated monthly cost: $14,100

Six-dimension scorecard

Where each language stands

French (France)

  • LanguageStrong
  • MarketCritical
  • Cultural contextNeeds work
  • Task completionNeeds work
  • GroundingCritical
  • SafetyStrong

Spanish (Mexico)

  • LanguageNeeds work
  • MarketCritical
  • Cultural contextNeeds work
  • Task completionCritical
  • GroundingNeeds work
  • SafetyStrong

German

  • LanguageStrong
  • MarketNeeds work
  • Cultural contextStrong
  • Task completionNeeds work
  • GroundingNeeds work
  • SafetyStrong

Root causes

Why each language falls short

1

Wrong market policy

Compliance risk · High severity

French customers asking about returns are given the US 30-day policy instead of the EU 14-day withdrawal right.

Beyond escalation costs, giving EU customers the wrong withdrawal period may create legal and trust exposure. Flagged for priority review with your legal or compliance team.

Customer (French): “Can I return this lamp I received last week?”

AI: “You have 30 days to return any item for a full refund.”

Dimension: Market, Grounding

2

Regional phrasing missed

Mexican Spanish terms for order tracking and payment methods are misunderstood, leading to irrelevant answers and escalation.

Customer (Mexican Spanish): “¿Dónde anda mi pedido? Ya pagué con OXXO.”

AI: “I couldn't find an order. Please contact your bank about the payment.”

Dimension: Language, Task completion

3

Over-cautious handoffs

German conversations about delivery changes are escalated even when the AI has the right answer.

Customer (German): “Kann ich den Liefertermin ändern?”

AI: “I'll connect you with an agent for delivery questions.”

Dimension: Task completion

Prioritized fix plan

The first five fixes

  1. 1

    Add EU and France-specific return and warranty policies to the knowledge base, tagged by market

    Impact HighEffort Low
  2. 2

    Add Mexican Spanish synonyms for top 20 support intents

    Impact HighEffort Medium
  3. 3

    Adjust handoff rules for delivery-change requests in German

    Impact MediumEffort Low
  4. 4

    Retrieve sources by customer market before answering policy questions

    Impact HighEffort Medium
  5. 5

    Add monthly re-testing for all four languages after model or prompt changes

    Impact MediumEffort Low

Full diagnostic

The full diagnostic also includes

This sample shows only the highlights. In your full diagnostic, every section above is expanded with your own data, and you also get:

Results by customer journey

Resolution and cost for each topic (returns, tracking, billing…) in every language.

Confidence levels

How certain each figure is, based on the number of conversations tested.

Grader reliability report

How closely automated scoring matched native-speaker reviewers, per language.

Risk and compliance review

Every legal, safety, and trust risk found, with severity.

Evidence appendix

Full test cases and annotated example conversations your team can reproduce.

Re-testing baseline

A fixed test set you can rerun after changes to prove the fixes worked.

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This sample is a condensed, illustrative preview. The company and all figures are fictional. Real diagnostics are more detailed and built on your own data.